Our Returns Policy
If you are not satisfied with your order, you have the right to avail of our policy which allows all orders to be returned for a full refund within 28 days of purchase.
Before you return an item we advise that you contact us. You can do so by calling our hotline at 404 - 59199 75 or by email firstname.lastname@example.org. By contacting us this will help facilitate the organization of the shipment. The shipment of each return will have to be paid for by the customer, we do not accept unpaid returns.
Please send us the parcel tracking number by e-mail. Please attach the invoice or delivery note to the shipment to enable us to identify the order in question. A clear return address must also be displayed. If you need any more information please contact us.
Please fill out the returns form which you can print out HERE. Include this form in your returned package. Please also retain your postage receipt as proof of delivery in case any issues should arise during the item’s transit back to our warehouse.
After receiving your returned package, we check the product and proceed to the refund. Products will be accepted back provided they are unused and you the consumer have taken reasonable care of the goods whilst in your possession. The reimbursement takes place according to the mode of payment chosen and can take up to 15 days after receipt of the parcel. If you paid your order through PayPal, the amount will be credited to your PayPal account. In case of payment by credit card, the amount will be paid into your bank account.
Exchanging a Product:
If you want a new delivery of another size or color of chair mat, you can place a new order in our online shop. You will receive a new invoice in your package. We will refund the amount of the item returned (from the first invoice).
Damaged on Delivery:
We ask you to check the package at the time of receipt of the package and to report any visible external damage directly to the deliverer. This will allow us to track at what time of shipment the damage was caused. Please refuse delivery if the goods have been visibly damaged.
For a quick damage settlement, please provide us with a description of the defect, accompanied by two or three relevant photographs showing the damage of the product with front and back shots. Please send photos to email@example.com. We will review your request after receiving the photos and will contact you within a few days to inform you of the following steps.